General terms and conditions

PrepperShop is a trade name of RT Projects BV, a private limited company under Belgian law, with registered office at Leliestraat 2, 1982 Elewijt, registered in the Crossroads Bank for Enterprises under number BE1020.157.512. Contact: info@preppershop.be.

These General Terms and Conditions apply to every offer, quotation and agreement concluded with regard to products and/or services offered by us.
These General Terms and Conditions apply to the exclusion of the Customer's general terms and conditions.

Our quotes are purely indicative and without obligation and expire if they are not accepted by the Customer within 30 calendar days. Quotes only become legally valid as an agreement when the quote is signed by the Customer and by us. We also reserve the right to refuse certain orders without giving reasons.

The price for our goods/services is that stated on the quotation.

All our invoices are payable within 14 days of receipt, unless the quote specifies a different due date. If we ask for an advance payment, we will only commence our activities after receipt of the advance payment.

For any delay in payment, the Customer shall owe, by operation of law and without prior notice of default, a default interest of 1% per commenced month from the due date of the invoice, whereby each commenced month shall be considered a full month, without prejudice to any compensation and costs. A fixed compensation of 10% of the invoice amount with a minimum of 250 euros as damages shall also be owed by operation of law and without prior notice of default, without prior notice of default and in addition to the principal sum, the default interest, collection, reminder, prosecution costs and expenses resulting from loss of time and legal or legal costs. This penalty clause shall not affect the obligation to pay the agreed default interest.

Disputes must be notified to us by registered letter within five working days of the invoice being sent, otherwise they will be deemed inadmissible.

Our agreements can be entered into as described in our quotations. The agreement can be terminated unilaterally and without judicial intervention by us at any time if the Customer is in a state of bankruptcy or judicial composition or if the customer does not pay his invoices.

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.

Intellectual property rights are understood to mean patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, the customer may not copy or reproduce our drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

We are responsible for the processing of your personal data and process it in accordance with the General Data Protection Regulation;

For more information about the processing of personal data, please refer to our Privacy & Cookie Policy.

We are not liable except in the case of intent or gross negligence. Furthermore, we are not liable for any direct or indirect damage (such as consequential damage, lost profit, missed savings or damage due to business stagnation) for which we have not expressly determined our liability in these conditions. Our liability will in all cases be limited to the amount of the agreed price for that order (excl. VAT).

We make every effort to provide access to the website 24 hours a day, 7 days a week. However, given the technical characteristics of the Internet and of IT resources and given the need to carry out periodic maintenance, update or upgrade work, we cannot guarantee uninterrupted access and service. In the event of a normally acceptable interruption or disruption of access or service, we will make every effort to remedy this within the shortest possible time. Such normally acceptable interruptions or disruptions are inherent to the provision of services via the Internet and cannot be considered as shortcomings.

In the event of force majeure, we are not obliged to fulfil our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or terminate the agreement definitively.

Force majeure is any circumstance beyond our control and will that prevents the fulfillment of its obligations in whole or in part. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, power failures, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of the website at any time, non-delivery or late delivery by suppliers or other third parties, etc.

These Terms and Conditions constitute the entire agreement between the customer and us with respect to the subject matter contained herein.

If one or more provisions of these Terms and Conditions are at any time held to be unlawful, void or for any other reason unenforceable, in whole or in part, then that clause shall be deemed to be severable from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.

Belgian law applies to all disputes related to or arising from our offers and/or agreements. In case of disputes or disagreements, only the courts of the judicial district of our registered office are competent.

Our quotes are purely indicative and without obligation and expire if they are not accepted by the Customer within 30 calendar days. Quotes only become legally valid as an agreement when the quote is signed by the Customer and by us. We also reserve the right to refuse certain orders without giving reasons.

we are : RT Projects BV
Address: Leliestraat 2 1982 Elewijt
Email address: info@preppershop.be
Phone number: 0486/541838
Company number: BE1020157512
Bank account number: BE20363170721656

1. Our general terms and conditions apply to every offer from us as a Webshop owner to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses products or services placed on the market).

2. We only deliver in Belgium. If you give a delivery address in another country, we can refuse your order.

3. To place an order, you must be at least 18 years old. If you are not 18, we ask you to have your parent or legal guardian place the order. If we notice that an order has been placed by a minor, we may refuse this order.

4. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.

5. If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print, together with the order confirmation or at the latest upon delivery. We recommend that you always do this.

6. If, in addition to these general terms and conditions, additional special conditions also apply, the above also applies to those special conditions. If our general terms and conditions conflict with those special conditions, you as a consumer can always invoke the most favorable text to your advantage.

1. If an offer has a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.

2. We always describe as completely and accurately as possible what we sell you and how the ordering process will proceed. The description is in any case sufficiently detailed to allow you to make a good assessment. If we use images, these are a true representation of the goods and/or services offered. However, to err is human and if we have clearly made a mistake, we are not obliged to deliver to you after all.

3. Your order is complete and the agreement between us is final once we confirm your order by email and once we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Bancontact, IDEAL. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

4. To purchase a product, add the product to your shopping cart. Then enter your contact details and billing information. Then choose your delivery method: Bpost, pick-up. In the last step, you will get an overview page, accept our general terms and conditions and confirm your payment by pressing the order button with the caption "order with payment obligation". Once you have completed these steps, your purchase is final.

1. If you purchase goods or services from us, you have the right to inform us of your decision to withdraw from the contract within 14 days from delivery or conclusion of the contract. After this, you must return the goods within 14 calendar days (you will pay the shipping costs yourself). After receipt, we will refund you the full purchase price using the same payment method you used for payment.

2. The direct costs of returning the goods are therefore at your expense. We will indicate what the cost price is or make an estimate, if this cannot reasonably be calculated in advance. If the goods cannot possibly be returned by post, we will collect them from you and you will not be charged any costs for this.

3. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep them. Returned goods may be tested, but may not be used. If you return the goods, this must be done, if possible, together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.

5. You can return your return package by post or courier.

6. To exercise your right of withdrawal correctly, you can let us know by e-mail that you wish to return your order. We will send you an acknowledgement of receipt of your withdrawal by e-mail. A model form is available here .

1. During the period we mention in our offer, our prices will not change, except for price changes due to changes in VAT rates.

2. Our prices include all taxes, VAT, duties and services unless otherwise stated. So you will never be faced with surprises. We can decide to charge shipping costs on top of the purchase price. In that case, we will always report this before you finally place your purchase.

1. We can only accept payment via the payment modules on our website.

2. To ensure secure online payment and the security of your personal data, transaction data is encrypted with SSL technology and sent over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.

1. We guarantee that our goods are in accordance with your order and meet the normal expectations that you may have of them, taking into account the specifications of the product. We also guarantee that our goods meet all laws existing at the time of your order.

2. In addition, we apply the statutory minimum warranty period of two years with regard to the delivery of goods if the goods do not conform to the order placed. This means that in the event of defects or faults in the goods up to 2 years after delivery, these goods will be repaired or replaced free of charge. Insofar as this is possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period, you have the right to demand a price reduction or the termination of the sales agreement.

1. All goods and services will be delivered to the address you specify when placing your order.

2. When an item is in stock it will be offered to your delivery address in 3 to 5 working days. When an item is not in webshop stock, it will be offered to your delivery address in case of back in stock we will ship the product immediately.

3. We always send by registered mail at a rate of €12.50 to Belgium

4. If we are unable to deliver on time, we will always notify you before the expiry of the expected delivery period. If we do not do this, you can cancel your order free of charge. In that case, we will refund you within 30 days after cancellation.

5. Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.

6. If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt. We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases remains limited to the value of the items that are proven not to have been received by the customer.

1. The Consumer may terminate an agreement entered into for an indefinite period at any time, taking into account the agreed termination rules and a notice period of no more than one month.

2. An agreement entered into for a fixed term has a maximum term of two years.

3. If it has been agreed in a fixed-term goods agreement that the Distance Contract will be extended if the Consumer remains silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

4. Where a fixed-term service contract concluded between the Company and the Consumer contains a tacit renewal clause, this clause shall be placed in bold letters and in a frame separate from the text, on the front of the first page.

5. This provision states the consequences of the tacit renewal, including the provision of the following paragraph regarding termination, as well as the final date on which the Consumer can object to the tacit renewal of the agreement and the manner in which he gives notice of this objection. After the tacit renewal of a fixed-term service agreement, the Consumer can terminate the agreement at any time without compensation, taking into account the notice period of a maximum of two months.

1. In the event of force majeure, we are not obliged to fulfil our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or terminate the agreement definitively.

2. Force majeure is any circumstance beyond our control and will that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, power failures, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties,...

1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.

2. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

1. We always hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us via e-mail address: info@preppershop.be. We will do everything we can to handle your complaint within 7 days.

2. In the event of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is competent to receive any request for out-of-court settlement of consumer disputes. It will in turn either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl

3. In the event of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr .

4. All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in the event of disputes, only the competent Belgian courts are competent. If, for reasons of international law, another law applies, the interpretation of the current general terms and conditions will first be based on the Code of Economic Law.